We perform an immediate inquiry on receipts to and from the customer associated with the sku(s) in question. This inquiry will often include discussions with the customer. For all customers we have an agreed-upon SLA in place to protect both the warehouse and the owner of goods, which allows a very small variance discrepancy in which both parties understand and can recoup any financial loss when a loss occurs.

Yes we do offer freight clearing and forwarding, customs bonded warehousing (on certain scenarios) and transport services.

No. but exceptions can be made on prior arrangements and on certain cases and scenarios. Please contact our team to discuss your specific needs.

Accessorial charges are services provided outside of our normal pickup and delivery. These can include inside delivery, waiting times, fuel surcharges, storage, etc.

Quotes can change with capacity, market changes, and the price of fuel or other factors such as additional requests made by customer or miscommunication of all details.

We guarantee within 24 hours, but typically we will provide a quote within 1 hour. Reach out for your quote!

It will require the customer to arrange a second truck to complete the load. However, we can also assist in this regard but discussions shall be made with customer on this.

Yes, Drivers can at times help load and unload at the customer’s request, but there is an additional fee. All these is depended on availability of resources such as forklift, and/or other loading and unloading machinery. All our drivers have a forklift competency to help in such cases.

A fully loaded typical trailer with freight that has been palletized and single stacked can be unloaded in roughly 30 minutes. If the pallets are double stacked then it can take an hour. Freight that is not palletized and loosely packed can take 3-4 hours to unload depending on the weight, quantity, and ease of handling.

Rates are based on distance, weight, length, and height, density, ease of handling, value and liability from things like theft, damage, break-ability, and spoilage. Typically the lower the NMFC class number for your shipment the lower the freight charge will be.

We can haul pretty much any freight that our equipment will legally allow us to haul safely. Talk with our shipping specialists for specifics.

Most, but not all. Contact us to discuss your specific needs

Freight class is a standardized system used to classify commodities into 18 classes based on value, weight, density, length, height, ease of handling, and liability when shipping via less-than-truckload (LTL) freight shipping. This system is in place so that customers receive unbiased pricing when shipping freight.

Same-day shipments can often be arranged depending on the distance. For longer distances, shipping by airplane is the only way to achieve this but it is usually more expensive. Talk to our team about your transportation needs.

Yes, but it will be wise to confirm with our specialist to see if yours falls within the acceptable categories.

Make sure that you have confirmed the pickup time, correct address, and have a packing slip of the contents that you are shipping.

Packing depends on the product, but the best practice is to have it packaged and placed on a standard 40×48 inch pallet and shrink wrapped for safe travels. This method will also make loading and unloading easier saving time and money.

Exact weight is recommended and will ensure that the trailer is not loaded too heavy for safe travel and or be subject to regulatory fines.

Yes all our Drivers are licenced and insured, we do not accept any driver who did not pass our strict testing and vetting processes.

We deliver to all countries in the SADEC regions. Arrangements with our partners can be made on requests that are outside our operation.